Refund policy

Returns and refunds

Contact support@lickedco.com with your order number and tell us what you need. Licked handles your purchase and any return or refund; you do not need to resolve it with Printful yourself.

Change of mind, size or colour

For our standard catalogue products, you can cancel without giving a reason from the time you order until 14 days after delivery. For one order delivered in parts, the period starts after the last item arrives. Tell us clearly that you wish to cancel, then send the items back within 14 days of telling us.

Printing a standard Licked design after you order does not make it a personalised item. The cancellation right therefore still applies to these products, including a wrong size or colour choice.

You pay the direct return postage for a change-of-mind return. You may inspect and try on an item as you would in a shop. We may reduce the refund for loss of value caused by handling beyond what is needed to establish its nature, characteristics and fit.

Refund timing

We refund returned items and, when the whole order is cancelled, the cost of our least expensive standard outbound delivery option. Any premium paid for a faster delivery option is not refundable under this cancellation right. Refunds go to the original payment method, without a refund fee, within 14 days of receiving the goods back or evidence that you sent them, whichever comes first. We may withhold the refund until one of those occurs.

Faulty, damaged, misprinted or incorrect items

Email us as soon as you notice a problem. Include your order number, a description and, where possible, clear photos of the item and packaging. We will arrange the appropriate refund, replacement or other remedy under UK consumer law, including reasonable return costs when a return is needed.

Your rights include the short-term right to reject faulty goods within 30 days of delivery; rights can continue beyond this period. We will not refuse a valid statutory claim because Printful’s reporting window has passed.

Where to return an item

Email us for the correct return address and instructions. Our registered office is a correspondence address; please do not send goods there or to a Printful facility without checking the return destination. Contacting us for instructions does not make your statutory cancellation subject to approval.

Exchanges and personalised goods

We do not operate an automatic size-exchange service. For standard products, you can use the return process above and place a new order for the size you want.

If we separately offer an item made to your individual specifications or clearly personalised for you, its product page will explain any exclusion from change-of-mind cancellation before purchase. This never removes your rights where goods are faulty or do not match their description.

Nothing in this policy limits your statutory consumer rights.